Rokae (Beijing) Robotic Co., Ltd. and its affiliates (collectively referred to as "Rokae Robotics" or "we") value and respect your privacy. Please read and understand this Privacy Policy (hereinafter referred to as "this Policy") before submitting your personal information to us.

This Policy describes how Rokae Robotics will process your personal information, including what information is collected, how it is used, with whom it is shared, and how it is protected.

This Policy applies to our operated websites ("Rokae Robotics Website") and WeChat public accounts.

This Policy will help you understand the following:

◼ What personal information we collect

◼ How we use and share your personal information

◼ How we protect your personal information

◼ How we use cookies and similar technologies

◼ Your data control rights

◼ How we store and transfer your personal information globally

◼ How we handle children's personal information

◼ How this Policy is updated

◼ How to contact us

I. What Personal Information We Collect

Personal information refers to all kinds of information recorded electronically or otherwise related to identified or identifiable natural persons, excluding anonymized information.

◼ Account Registration: When you wish to learn about our products or services, you may apply to create a user account on our website. You may need to provide your name, mobile number, email address, company or organization name, position, industry, and your needs or products of interest.

◼ Use of Products and Services: When you use our products and services, we need to collect contact information of enterprise customers to ensure smooth delivery and operation. When enterprise customers use our products to collect and process the personal information of their users, such data processing shall be governed by the enterprise customer's privacy policy, and we will not access such information.

◼ Following and Using WeChat Public Account: When you follow our WeChat public account, we collect your WeChat nickname and avatar. For such information, we will obtain your consent according to the personal information collection rules of WeChat public accounts.

◼ Event Participation: We occasionally hold online or offline events. During such events, we may collect specific information from you, such as your name, company, position, and contact number for event check-in.

◼ Communication and Feedback: We may receive feedback information from you through our website, communicate with you online, and respond to your questions or requests. The information you provide during this process will be recorded.

◼ Cookies: Through technologies such as cookies, our web server logs may automatically collect information such as IP addresses or device identifiers, or content of messages you send to us, such as search queries or information provided for customer support. Such information is not used in a way that directly identifies any visitor. For more information on cookies and similar technologies, please refer to "How We Use Cookies and Similar Technologies."

◼ Job Applications: Our website provides an online job application function. After selecting a specific position, you need to provide your name, mobile number, email address, and resume. You may also choose to manually provide your age, educational background, work experience, internship experience, project experience, awards, language skills, location, job preferences, and self-description.

◼ Third-Party Sources: Where permitted by law, we may also obtain data from public and commercial third-party sources, for example, by purchasing statistical data from other companies to support our services. This information helps us improve the accuracy of collected information and provide better services.

In some cases, you may choose not to provide personal information, but if you choose not to provide necessary information, we may not be able to provide you with relevant services or respond to your issues.

II. How We Use Your Personal Information

We may use your personal information in the following situations or for the following purposes:

◼ Creating a user account or registering for you: If you wish to learn about our products or services, receive information, register for live or virtual events, or apply for trial versions, we may ask you to register a user account. You can register on our website. After registration, you may use specific functions or services we provide. In such cases, the registration information you provide will only be used for the specific purpose of providing those functions or services.

◼ Responding to your requests for information, support, or transactions: If you make a request for information, support, or transactions, such as requesting a callback, technical support, or specific marketing materials, we will use the information you provide to fulfill your request.

◼ Ensuring the secure operation of the platform: We collect necessary device information and browsing log information to operate the website or comply with security and legal requirements related to website operation.

◼ Marketing: We may use your contact information or information provided during certain marketing activities for marketing purposes, such as sending you information about products and services that may interest you, inviting you to participate in market or satisfaction surveys, or sending you marketing communications. If you do not wish to receive such communications, you can unsubscribe at any time through the contact information provided in Section X "How to Contact Us."

◼ Notifications: Sending you important notices, such as changes to the website terms of use or privacy policy.

◼ Contacting employees of our customers, prospects, suppliers, and business partners: If you are an employee of our customers, prospects, suppliers, or business partners, we may use the personal information you provide to manage and develop our business relationship with you and the company you represent. For example, we may send you details of business partner programs or contact you for customer satisfaction surveys or market research.

◼ Recruitment: If you submit a job application through our website, we will request your personal information and use it to process your application, evaluate your candidacy, or contact you for recruitment purposes.

◼ Legal, litigation, or government authority requirements: In certain cases, government agencies or courts may require us to provide or disclose your personal information. In such cases, we will disclose personal information or other information to government agencies or courts as required by law to protect our rights, your safety, or the safety of others, or to respond to government requests.

◼ Merger, division, dissolution, acquisition, or bankruptcy liquidation: Unless we obtain your explicit consent, we will not transfer your personal information to any company, organization, or individual. However, in the event of a merger, acquisition, or bankruptcy liquidation, if personal information transfer is involved, we will require the new company or organization holding your personal information to continue to be bound by this Policy; otherwise, we will require that company or organization to obtain your authorization and consent again.

III. How We Share Your Personal Information

Without your prior separate consent, we will not share your personal information with any third party. If certain business functions of our products and services need to be provided by third-party suppliers, or if we need our affiliates to provide specific services, or if we need third parties to help us achieve the above purposes, provide products or services to you or your company, or process your requests (e.g., we engage service providers to assist with customer support), we may entrust our affiliates, service providers, and business partners to process your personal information. We will sign strict confidentiality agreements with these third parties, requiring them to process personal information in accordance with our requirements, this Policy, and any other relevant confidentiality and security measures.

IV. How We Protect Your Personal Information

Rokae Robotics takes the security of personal information seriously. We have used industry-standard security measures to protect the personal information you provide, preventing data from unauthorized access, disclosure, use, modification, damage, or loss. We will take all reasonably practicable steps to protect your personal information. For example, we use encryption technology to ensure data confidentiality; use protection mechanisms to prevent malicious tampering or attacks; deploy access control mechanisms to ensure that only authorized personnel can access personal data; and conduct security and privacy protection training to raise employee awareness of the importance of protecting personal data.

However, please note that the internet environment is not 100% secure. Therefore, although we take various measures to protect your personal information, we cannot determine or guarantee the security of the information you provide to us or obtain from our website. In the event of a personal information security incident, we will, in accordance with legal requirements, promptly notify you of the incident via email, letter, phone, push notification, or announcement, including a description of the security incident and its possible impact, measures we have taken or will take, suggestions for you to prevent and mitigate risks, and remedial measures for you.

At the same time, we will also proactively report the handling of personal information security incidents to regulatory authorities as required.

V. How We Use Cookies and Similar Technologies

Like most websites or internet service providers, we enable cookies to help improve user experience. Cookies are small pieces of data sent from a website to your browser and stored on your computer's hard drive to identify your computer or mobile device. With the help of cookies, websites can remember a user's single or multiple visits, save settings such as language, font size, and other browsing preferences, so you don't need to reconfigure user preferences each time you visit. Cookies help us understand website usage and user access effects, such as the number of visitors, visit duration, and the topics or advertisements that interest users most. We can use this information to help us better design our website to provide you with a more efficient and enjoyable user experience and better serve users. Rokae Robotics will not use cookies for any purpose other than those described in this Policy. Most web browsers have features that block cookies. You can manage or delete cookies according to your preferences. However, if you do so, you will need to change user settings each time you visit our website, and some functions of the Rokae Robotics website may not work properly.

In addition to cookies, we also use other similar technologies such as web beacons and electronic tags on our website to better customize the website and provide better customer service. When you visit a page using these technologies, an anonymous visit notification will be generated, helping us understand your preferences and improve customer service. These technologies often work in conjunction with cookies. If you disable cookies, web beacons and other technologies will still detect visits to these pages, but they will no longer be combined with information stored in cookies.

VI. Your Data Control Rights

In accordance with relevant Chinese laws, regulations, standards, and common practices in other countries and regions, we guarantee your right to exercise the following rights regarding your personal information:
(1) Access personal information we hold about you; (2) Request correction or update of inaccurate or incomplete personal information; (3) Request deletion of your personal information; (4) Change the scope of your authorization or withdraw your consent (this does not affect the lawfulness and validity of personal information processing previously based on your authorization); (5) Cancel your previously registered account; (6) Obtain a copy of your personal information held by us; (7) Request an explanation of the personal information processing rules; and (8) Restrict or object to our processing of your personal information.

If you wish to exercise the above rights, you may do so through the services we provide or contact us using the information provided in Section X "How to Contact Us." To protect personal information security, you may need to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request. We will respond to your request within fifteen days after confirming your identity.

We generally do not charge a fee for reasonable requests, but we may charge a certain cost for multiple, repetitive, or excessive requests. We may refuse requests that are unfoundedly repetitive, require disproportionate technical effort (e.g., developing new systems or fundamentally changing current practices), risk the legitimate rights and interests of others, or are highly impractical (e.g., involving information stored on backup tapes).

If you believe our processing of your personal information does not comply with applicable data protection laws, you may contact the statutory data protection authority.

VII. How We Store and Transfer Your Personal Information Globally

We will retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is authorized by you or required by law. After the retention period expires, we will delete your personal information or anonymize it.

In principle, the personal information we collect and generate within the People's Republic of China will be stored within the People's Republic of China.

Where permitted by law, we may share your information within Rokae Robotics and its affiliates, or with our suppliers and business partners. Your information may therefore be transferred to other countries or regions where we do business or accessed from such countries or regions. You understand and agree that we may transfer or share your personal information outside the country for the above purposes. In such cases, we will ensure that your personal information receives adequate protection equivalent to that within the People's Republic of China and comply with relevant legal requirements for cross-border data transfer, such as obtaining your separate consent for cross-border transfer or implementing data de-identification measures before cross-border data transfer.

VIII. How We Handle Children's Personal Information

Our websites, products, and services are primarily intended for adults. Children should not create their own accounts without parental or guardian consent. For the collection of children's personal information with parental consent, we will only use or disclose such information as permitted by law, with explicit parental or guardian consent, or as necessary to protect the child. If we discover that we have collected a child's personal information without verifiable parental consent, we will take steps to delete that information as soon as possible.

Under this Policy, children are individuals under the age of 14.

IX. How This Policy is Updated

Our privacy policy may be updated from time to time.

We will post any changes to this Policy on this page. For material changes, we will provide more prominent notice (including, for certain services, sending an email notification explaining the specific changes to the privacy policy). We recommend that you regularly check this page for the latest information on the privacy policy.

X. How to Contact Us

If you have any questions, comments, or suggestions regarding this Privacy Policy, you can contact us by sending an email to [pr@rokae.com] or by mailing a letter to: No. 888, Huarun Road, Central Electromechanical Industrial Park, Zhongxin Town, Zoucheng City, Jining City, Shandong Province.

Generally, we will respond within fifteen working days (including the day of receipt). Before responding, we may verify your identity.